Terms of service
1. Overview
This website is operated by ōmiya. Throughout the site, the terms “we”, “us”, and “our” refer to ōmiya. By accessing the site or purchasing from us, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and other policies linked here.2. Product Information
This website is operated by ōmiya. Throughout the site, the terms “we”, “us”, and “our” refer to ōmiya. By accessing the site or purchasing from us, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and other policies linked here.2. Product Information
- All pieces sold by ōmiya are artificial jewelry, not made of real gold, silver, or gemstones unless explicitly mentioned.
- Many items are handcrafted, and slight variations in color, finish, or detailing are normal and not considered defects.
- Some products are listed as “Pre-Order” and require a 1–2 week dispatch time. This is clearly mentioned on the relevant product pages.
- Product images are for reference. Actual items may vary slightly due to photography, lighting, or screen differences.
3. Orders & Processing
- Orders are confirmed only after successful payment.
- Ready-to-ship items are dispatched within 2–5 business days.
- Pre-order items require up to 1–2 weeks before dispatch. If your order includes both, they may ship together after the pre-order item is ready.
- We reserve the right to cancel or limit orders due to product availability or other operational reasons.
4. Shipping & Delivery
- We ship across India and to select international locations.
- Shipping charges and estimated delivery times are shown during checkout.
- Tracking information is provided once your order is dispatched.
- Delivery timelines may vary based on location, courier service, or unforeseen delays.
- ōmiya is not responsible for courier delays or delivery failures outside our control.
5. Returns & Cancellations
We follow a strict no-exchange and no-return policy, except in cases of damaged or defective products.
Returns Accepted Only If:
We follow a strict no-exchange and no-return policy, except in cases of damaged or defective products.
Returns Accepted Only If:
- The product is damaged or defective upon delivery.
- You contact us within 48 hours of receiving the product.
- You provide unboxing video or photos as proof.
If approved, a replacement will be issued. If the product is out of stock, a refund will be processed.
No Returns or Exchanges For:
No Returns or Exchanges For:
- Size, design, or color concerns
- Change of mind or dislike
- Earrings or hygiene-related products (non-returnable even if unused)
Order Cancellations:
- Orders can be cancelled only before dispatch.
- Once an item is shipped, it cannot be cancelled or refunded.
6. Intellectual Property
All designs, images, content, logos, and materials on the Alayna Tribe website are the property of Alayna Tribe. Unauthorized use, reproduction, or distribution of our content or product designs is strictly prohibited.7. Customer Conduct
You agree not to:
All designs, images, content, logos, and materials on the Alayna Tribe website are the property of Alayna Tribe. Unauthorized use, reproduction, or distribution of our content or product designs is strictly prohibited.7. Customer Conduct
You agree not to:
- Use the website for unlawful activities
- Attempt to breach or interfere with the site’s functionality
- Post false reviews or impersonate others
- Copy or reproduce our product listings for resale or unauthorized use
8. Limitation of Liability
Alayna Tribe is not liable for any indirect, incidental, or consequential damages related to:
Alayna Tribe is not liable for any indirect, incidental, or consequential damages related to:
- The use or misuse of our products
- Delays in shipping or service interruptions
- Third-party errors (such as courier delays or payment gateway issues)
9. Privacy Policy
We respect your privacy. Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.10. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of India.
We respect your privacy. Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.10. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of India.